Refund and Return Policy

RETURNS

We have a 14-day return policy, which means you can request a return by contacting us within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at satvikgems@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded using your original payment method.

Important Notes:

• Shipping Charges, VAT, and duties are not refundable.
• Return Shipment is at the customer’s cost.
• Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded. For the RazorPay payment gateway, these are 2.36% for all payments using Indian debit/credit cards/Net Banking (except for American Express, which is 4.72%) and 3.54% for all payments from foreign cards.  For Paypal, these are 5.19%. All charges above are inclusive of applicable GST (18%)
• Additionally, the return payment will not refund any additional lab certificate ordered in addition to the free and the gemstone.
• Returns will take 7-10 business days to process (from the date the product is received at our address). Please note that the credit card company or bank may take another week to reflect that in your account.

Return Procedure

In case you are returning or replacing a product, please take the following steps:

• Contact us and get a Return Authorization.
• Add Product, Original/Copy of Invoice, packaging, documentation, lab certificates, etc.
• Please pack the items carefully and send them only through a reputed courier with insurance for the package. Take the courier tracking information and share it with us. 
• We recommend returning the product through the ‘Blue Dart’ service from your nearest Blue Dart branch.
• Please note that Customized Products cannot be returned.

Defective Products

In the unlikely case of receiving a defective product, please send us an image of the product and your order number so that we can evaluate the issue and correct it.

EXCHANGES

Products can be exchanged within 14 Days of delivery. You can replace them with a different size, color, or another product of the same value as per availability (if the price is more significant, you will be prompted to pay the difference).

Please contact us with your product number and the product(s) you wish to exchange, and we’ll help you. Exchanged products will be subject to a return shipment charge, which you will bear. 

Customized Products cannot be Returned or Exchanged.